IMPORTANT : Text automatically translated from French. Only the original version of this text is valid. Please refer to it if necessary.
V2.1 6/12/2023
MyHobby.place (hereinafter referred to as "the site") is published by ENVOYE (My Hobby Place), whose registered office is at LA CHAPELLE LA REINE (77760) - 7 rue de l'essor, identified under the SIRET number 88130202000022 (hereinafter referred to as "My Hobby Place"). All orders placed on the site are subject to these general terms of sale. My Hobby Place reserves the right to adapt or modify these terms and conditions at any time. The version of the general terms and conditions of sale applicable to any transaction is the one appearing online on the https://MyHobby.place website at the time of the order.
I The Customer
The Customer declares that he/she is a natural person, aged at least 18 years and that he/she has the legal capacity or is the holder of a parental authorisation allowing him/her to place an order on the site. When registering the Customer's personal data in the "my account" section, the Customer must ensure the accuracy and completeness of the compulsory data provided. In the event of an error in the recipient's details, My Hobby Place shall not be held responsible for the impossibility of delivering the product. My Hobby Place reserves the right to cancel any order if the customer's IP address is located in a different country from the billing and/or delivery address.
II Products
The products offered for sale are those described on the Site. My Hobby Place takes the greatest care in the presentation and description of these products in order to provide the Customer with the best possible information. In any event, in the event of non-conformity of the product delivered in relation to its description on the Site, the Customer may either exercise his right of withdrawal or implement the legal guarantee of conformity. My Hobby Place shall, where applicable, either exchange the product or reimburse the price (in whole or in part) that may have been charged.
III Guarantee
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller shall refund the buyer or exchange the products that appear to be defective or do not correspond to the order placed. The refund request must be made via our online contact form. The Seller reminds that the consumer: - has a period of 2 years from the delivery of the goods to act with the Seller - can choose between the replacement or the repair of the goods subject to the conditions provided for by the above-mentioned provisions. apparently defective or not corresponding - is exempted from proving the existence of the lack of conformity of the goods during the six months following the delivery of the goods. - that, except for second-hand goods, this period will be extended to 24 months from 18 March 2016 - that the consumer may also claim the guarantee against hidden defects in the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he may choose between rescission of the sale or a reduction in the sale price (provisions of Article 1644 of the Civil Code).
IV The Order
The placing of an order on the Site is subject to compliance with the procedure established by My Hobby Place, which consists of a succession of different stages that the customer must follow in order to validate the order. Before definitively confirming their order, customers shall have the opportunity to check the details of their order and its total price, and to correct any errors, before confirming it to express their acceptance. Any order confirmed by the Customer shall constitute a sales contract and acceptance of all of the stipulations herein.
My Hobby Place shall refuse any order from a customer with whom there is a dispute or incident relating to the payment of a previous order or who contravenes the provisions hereof.
In this case, My Hobby Place shall inform the customer by e-mail. If the customer fails to correct any erroneous information or information that is contrary to these general terms and conditions of sale, My Hobby Place reserves the right not to process the order.
A confirmation email summarising the order (products, price, product availability, quantity, etc.) will be sent to the customer by My Hobby Place. To this end, the customer formally accepts the use of electronic mail for confirmation by My Hobby Place of the content of the order.
V Prices and payment methods
1. Determination of the price
Product prices are quoted in euros, inclusive of all taxes but excluding delivery charges. If you are not identified on the site, the price includes all taxes and includes the VAT rate for France. Once you are identified on the site, the VAT rate for your country (if it is part of the Euro zone) is applied, which may result in price discrepancies. The total price of the order (including all taxes and delivery charges) is indicated in the basket. In the event of delivery outside the Euro zone or to French overseas departments and territories (e.g. Guadeloupe, Switzerland, England, etc.), VAT will not be applied and you will be required to pay your country's VAT on receipt, as well as any customs duties.
My Hobby Place reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time the order is registered, subject to availability.
2. Terms of payment
Products are payable in cash on the day of the order.
The payment of the purchases is carried out either by :
Credit card
The Customer accesses a dedicated space provided by SystemPay (Banque Populaire), which ensures the security and registration of the payment order. Payment can be made by credit card such as Carte Bleue, Visa, MasterCard or American Express.
Bank transfer
In the event of payment by bank transfer, this must be made in Euro and to the bank account of My Hobby Place, the details of which are communicated at the time of order confirmation. The data recorded and kept by My Hobby Place constitutes proof of the order and of all transactions. The data recorded by the payment system constitutes proof of the financial transactions.
VI - Delivery
1. Standard delivery
Delivery is made to the delivery address indicated by the customer, it being specified that this must be the customer's address of residence or that of any other natural person of their choice domiciled in mainland France or Europe. Deliveries cannot be made to hotels or post office boxes.
Deliveries are made by La Poste to relay points, by Colissimo simple or by Colissimo against signature. Once the parcel has been prepared by us, it will be delivered to you within 2 to 5 days for France (times vary for other countries, see the delivery section of the site).
In order for these timescales to be respected, the customer must ensure that they have provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). A valid telephone number and e-mail address are also now required. In addition, no specific delivery instructions may be left with the delivery person. Customers must therefore ensure that they are able to collect the parcel from the delivery address.
In the event of damaged packages (already opened, products missing, etc.), the Customer undertakes to notify the carrier, by any means, of any reservations within 3 days of receipt of the product.
2. My Hobby Place Premium subscription offer for free delivery to collection points in France
The duration of the subscription starts from the date on which the classic customer account is transformed into a Premium account for a period of 6 or 12 months, depending on the offer taken out. Renewal is not automatic on expiry. The offer consists of a discount on the amount of the delivery charge to a collection point in France on each order placed during the subscription period. To be eligible, the order value must be at least €5.90. Customers are free to choose another delivery method, in which case the difference in cost will be automatically billed to them. Customers may also have their order delivered to a country other than France, in which case they will automatically be billed for the difference in cost.
Due to a technical limitation, if an order is split into two separate shipments, additional delivery charges may apply. In this case, we advise customers to place two separate orders to make the most of their Premium offer.
Once the Premium offer has been subscribed to, the customer will only be able to have all their orders delivered to their first and last names. Delivery to a third party is prohibited. In the event of delivery to a third party, the subscription offer may be terminated automatically, without any right of objection or refund.
VII - Right of withdrawal
The individual Customer has a right of withdrawal, which may be exercised without reason, within fourteen (14) clear days from the delivery of the order, which shall be exercised by returning the new products (in their original packaging, unopened, unused, even partially used) at his expense, together with the order number, to the following address
Envoye / MyHobby.place
7 rue de l'essor
77760 LA CHAPELLE LA REINE
FRANCE
My Hobby Place shall reimburse the Customer for any sums already paid, less any shipping costs, in accordance with the conditions set out in Article VIII below.
This right of withdrawal may not apply to perishable goods, products that have been personalised, newspapers/periodicals/magazines and audio or video recordings or computer software when they have been unsealed by the Customer.
To exercise this right of withdrawal, you can use our model withdrawal form.
VIII - Refunds
Refunds for products in the cases referred to in Articles II and VI shall be made by My Hobby Place within a maximum of 14 days after receipt of the said products. Refunds shall be made using the same method of payment chosen by the customer at the time of ordering or by issuing a purchase voucher if requested.
IX - Recourse in case of dispute
In accordance with Article L152-1 of the French Consumer Code, the consumer may call upon our mediation services to deal with any dispute. All the customer has to do is use our online contact form. In the case of a sale within the European Union, the customer can use the European Commission's online dispute resolution platform.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation system. The mediation body chosen is: SAS CNPM - MÉDIATION - CONSOMMATION. In the event of a dispute, the consumer may file a complaint on the website http://cnpm-mediation-consommation.eu or by post by writing to
CNPM - MEDIATION - CONSUMPTION
27, avenue de la Libération - 42400 SAINT-CHAMOND
FRANCE
X - Applicable law
Any order implies the customer's full acceptance of the general terms and conditions of sale. These general conditions of sale are governed by French law. In the event of a dispute, the French courts shall have sole jurisdiction. In the event of difficulty or complaint in connection with an order, the customer may contact Customer Services to find an amicable solution.
XI - Data processing and liberties
The information collected by My Hobby Place when the customer places an order is necessary for the management of the transaction and to this end may be communicated in whole or in part to My Hobby Place service providers.
Sample withdrawal form
Please complete and return this form only if you wish to withdraw from your order.
FOR THE ATTENTION OF
Envoye SASU,
7 rue de l'essor
77760 LA CHAPELLE LA REINE
France
I hereby notify you of my withdrawal from my order below:
Ordered on (*)/received on (*):.......................................
Customer name:.........................................
Address of consumer(s):....................................................
Signature of customer only:................................
Date:..............................
(*) Delete as appropriate.